OUR GUARANTEE

When you choose Ermitage Jewelers, you are choosing to receive expert guidance on your fine jewelry and Swiss timepiece needs. Our owner and master craftsman Peter has long understood that buying or selling fine jewelry of any kind is a big decision. We realize your purchase of fine jewelry and timepieces is an investment for you - one that you will pass down to future generations of your family. That's why we strive to ensure that every customer and client has complete peace of mind when working with Ermitage Jewelers, whether you choose to shop in-store or online.

At Ermitage, we achieve this by maintaining a level of communication that is second to none. Our service to you begins the moment you first come into our store or visit our web site, and will continue long after your purchase or sale is completed. Each professional on our staff is committed to keeping you informed every step of the way.

Due to the high-value sales and purchases we handle, it is understandable that many online customers have concerns regarding their personal, and payment information.

Peter works hard to make sure that we always have a wide selection of the finest jewelry and watches available in our store and online at all times. We buy pre-owned Swiss time pieces and jewelry and restore them to like-new condition using time-honored, master craftsman techniques. If you're interested in selling a fine watch or piece of heirloom jewelry, please contact us. We'll work hard to give you the best possible price for your items, without any hassle.

We take great strides to ensure that every piece of jewelry and watch available on our website is in stock and matches its exact description. We are always happy to discuss any product with you that you may be interested in purchasing. Feel free to contact us at any time by calling 404-812-3435. Furthermore, for your complete peace of mind, we give your the following Quadruple Guarantee, available for all purchases whether made in-store or online:

1. 100% Satisfaction Guarantee

Whether you're buying from us, trading in, or selling an old favorite to us, you must be 100% satisfied with your experience. If at any time you aren't, we want to know about it, and we'll do everything within our power to make it right.

2. Merchandise Authenticity Guarantee

Every watch we sell at Ermitage Jewelers is guaranteed to be authentic, genuine name-brand, unless otherwise specified. Some of our watches have been upgraded with customized bezels, gems and other adornments that increase the value of the watch. In every such case, we will let you know if the watch has been modified. We certify that all of our pieces are crafted from only the finest precious metals and gemstones.

3. No-Questions-Asked 100% Money Back Guarantee

If you are not completely satisfied with your purchase, you may exchange it or return it for a full refund within the first 30 days following your jewelry purchase and within the first 10 days following your watch purchase, with no questions asked and no restocking fees.

4. One-Year Limited Warranty

Ermitage Jewelers is honored for the opportunity to serve you and we stand by all of our products with a full one-year limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first year, we will repair or replace the item at no cost to you. Normal wear and tear, abuse and the loss of precious, semi-precious stones or pearls from settings are not covered.

This Guarantee allows each any every customer to make a risk free purchase. We want you and every customer to be completely comfortable when making a purchase from Ermitage Jewelers. We never charge a restocking fee or shipping charge, so you can be sure that every purchase you make is truly100% risk-free.

While we always strive to offer the most attractive pricing, it is never at the expense of quality or customer service. This has been our policy since we began nearly three decades ago, when we were serving customers on a local level. Now, we are standing by this policy as we welcome a whole new customer base from around the world. We look forward to serving you and giving you the incredible value and experience you deserve.